tKnowIT is able to resolve many problems using a remote support system.

So long as your computer can connect to the internet then this option may offer the most effective follow-up support solution after an initial phone call. If an internet connection can not be acquired then the next steps would require an onsite support visit.

tKnowIT offers email support to business users and home users.

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tKnowIT offers onsite technical support.

Some problems can not be fixed by phone, email or remote support services. Some probems will need tKnowIT to visit your premises to resolve problems or to install new equipment such as printers, wireless broadband routers.

Often your first contact with tKnowIT will be by phone.

If you have a problem that can be resolved most efficiently over the phone then we can offer to talk you through the steps to resolve the problem over the phone. This can often be a more convenient and faster than an onsite visit.

Phone support is charged in 30 minute units.

Phone support can be followed up by email, onsite or remote support