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So long as your computer can connect to the internet then this option may offer the most effective follow-up support solution after an initial phone call. If an internet connection can not be acquired then the next steps would require an onsite support visit.

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For a number of years there has been an alternative to Windows and Mac OS called Linux. There are a number of providers for this but the one I have used most often is Ubuntu. It’s free and has become easier to install, use and maintain.

Tux – The Linux Penguin

By default, it uses Mozilla Firefox as its Internet browser which will be familiar to people who use this on their PCs in preference to Internet Explorer. Evolution is an easy to use email and calendar program or you can use MozillaThunderbird instead and LibreOffice, also available for windows, offers the word-processing and spread-sheeting experience.

My test machine is a 5 year old Lenovo running a CoreDuo 1.8Ghz dual processor and 2GB RAM. With Internet Security and all the rubbish I had installed and uninstalled on this Windows XP machine it took over 5 minutes to start-up although it ‘wasn’t too bad’ once it was ready.

The same machine has been transformed by Linux. Less than a minute to start and fast response times when browsing, etc. I have no internet security installed to be fair and, although ubuntu is more secure, there are still benefits to having some added protection.

Ubuntu can be downloaded from www.ubuntu.comand burnt to a CD. You can then run it from the CD to decide if you like it – be aware that it will be slower running from the CD rather than the PC disk – then you can install it instead of, or alongside, your current windows system if there’s room on the disk. It will even copy your documents and photos across if you choose.

As always, make sure you have backed up everything important before you start.

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For the last few months I have been working with an ASUS Transformer 101 (android) with optional keyboard/battery pack and an Acer Iconia W500 windows 7 tablet in addition to setting up other Android models and iPads for home and business users and also asking for their feedback and impressions.

For the hard-core gamer then, as with laptops, they are not going to replace the big tin box and even bigger monitor(s) you currently have.

They have proved popular with home users who want to check their emails quickly, browse and even buy from the internet. With near instant on then they are better than waiting for the PC to fire up. Free and low priced Apps mean that other tasks have also been made easier.

For businesses, like with their smartphones, users can check their central calendars, address book and emails quickly. It is even possible to work on office documents, intranets, SAGE, etc from Win7, android and iPad platforms – without spending a fortune.

Having used both the windows 7 tablet and android tablets I would say that, at the moment, the android is a better buy. Windows 8, out later this year, may change things but unless you must run software that only runs on a windows platform then it will be cheaper with an Android device.

Both the iPad and Android touchscreen keyboards are easier to use than the windows version but I couldn’t use one all day if I had a report to write. The ASUS with the optional keyboard is slightly quicker to use but still slightly cramped like a NetBook.

So, good for short spells but not a replacement for the main laptop yet.

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What is a cookie?

A cookie is a small file which asks permission to be placed on your computer’s hard drive (determined by your browser settings). Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

What do we use cookies for?

We use traffic log cookies to identify which pages are being used. Specifically we use Google Analytics for this purpose. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. At present we do not use cookies to collect personally identifiable information about you.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org/.

Cookies we store on your device, in more detail

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We offer a range of IT Services and Support including website design and hosting, IT consultancy, computer rollouts and healthchecks, broadband supply and installation, VoIP telephony equipment supply and installation to name a few.

tKnowIT is based in Norton, Malton, North Yorkshire and we can provide onsite business and home support in Norton, Malton and the wider Ryedale area including Pickering, Thorton Dale, Helmsley along with business and home support for the York and Scarborough areas.

tKnowIT offers technical support on a ‘Pay As You Go’ basis, with no binding contracts or fees for support and services you don’t use.

We make sense of your computer problems so you don’t have to

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What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

This information will be collected through our website forms and is not collected using cookies.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Please read our Cookie Policy for further details.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us via the contact form.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to tKnowIT Ltd, 23 The Gallops, Norton, MALTON, North Yorkshire, YO17 9JU.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• you may print or download to a local hard disk extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

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The term ‘tKnowIT Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 13 Yorkersgate, MALTON, North Yorkshire, YO17 7AA.  Our company registration number is 04818794 (Registered in England and Wales). The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: Read Privacy Policy Here
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

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You have reached this page as the page you are looking for has either moved or no longer exists.

As the search engines may contain old links we have provided this page. At the moment you can search through our current website design for the information you need (this page forms part of the current website design) or you can visit our old website design – and archived design – by clicking this link.

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