July 3, 2012 in Support
tKnowIT is able to resolve many problems using a remote support system.
So long as your computer can connect to the internet then this option may offer the most effective follow-up support solution after an initial phone call. If an internet connection can not be acquired then the next steps would require an onsite support visit.
June 19, 2012 in Getting to Know I.T.
Not everyone can afford the latest Microsoft Windows 7 PC or Apple Mac and not everyone needs the speed they give to everything. Many people want something that can surf the web, let them email people and do ‘a few other things every now and again’ – all faster and with less crashing/freezing than their current system.
For a number of years there has been an alternative to Windows and Mac OS called Linux. There are a number of providers for this but the one I have used most often is Ubuntu. It’s free and has become easier to install, use and maintain.
By default, it uses Mozilla Firefox as its Internet browser which will be familiar to people who use this on their PCs in preference to Internet Explorer. Evolution is an easy to use email and calendar program or you can use MozillaThunderbird instead and LibreOffice, also available for windows, offers the word-processing and spread-sheeting experience.
My test machine is a 5 year old Lenovo running a CoreDuo 1.8Ghz dual processor and 2GB RAM. With Internet Security and all the rubbish I had installed and uninstalled on this Windows XP machine it took over 5 minutes to start-up although it ‘wasn’t too bad’ once it was ready.
The same machine has been transformed by Linux. Less than a minute to start and fast response times when browsing, etc. I have no internet security installed to be fair and, although ubuntu is more secure, there are still benefits to having some added protection.
Ubuntu can be downloaded from www.ubuntu.comand burnt to a CD. You can then run it from the CD to decide if you like it – be aware that it will be slower running from the CD rather than the PC disk – then you can install it instead of, or alongside, your current windows system if there’s room on the disk. It will even copy your documents and photos across if you choose.
As always, make sure you have backed up everything important before you start.
June 19, 2012 in Getting to Know I.T.
As with most new things, tablets have become the shiny must-have technology but are they practical for day-to-day use and can you replace your aging laptop or PC with one? Could you use one whilst out of the office instead of dragging around that cumbersome laptop? Could you use one at home or in the office instead of a PC or laptop?
For the last few months I have been working with an ASUS Transformer 101 (android) with optional keyboard/battery pack and an Acer Iconia W500 windows 7 tablet in addition to setting up other Android models and iPads for home and business users and also asking for their feedback and impressions.
For the hard-core gamer then, as with laptops, they are not going to replace the big tin box and even bigger monitor(s) you currently have.
They have proved popular with home users who want to check their emails quickly, browse and even buy from the internet. With near instant on then they are better than waiting for the PC to fire up. Free and low priced Apps mean that other tasks have also been made easier.
For businesses, like with their smartphones, users can check their central calendars, address book and emails quickly. It is even possible to work on office documents, intranets, SAGE, etc from Win7, android and iPad platforms – without spending a fortune.
Having used both the windows 7 tablet and android tablets I would say that, at the moment, the android is a better buy. Windows 8, out later this year, may change things but unless you must run software that only runs on a windows platform then it will be cheaper with an Android device.
Both the iPad and Android touchscreen keyboards are easier to use than the windows version but I couldn’t use one all day if I had a report to write. The ASUS with the optional keyboard is slightly quicker to use but still slightly cramped like a NetBook.
So, good for short spells but not a replacement for the main laptop yet.
June 7, 2012 in tKnowIT Info
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Cookies we store on your device, in more detail
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tKnowIT provide IT support, services and systems to businesses, start-ups and home users, large and small, who wish to make the most of their computers and other IT investments.
We offer a range of IT Services and Support including website design and hosting, IT consultancy, computer rollouts and healthchecks, broadband supply and installation, VoIP telephony equipment supply and installation to name a few.
tKnowIT is based in Norton, Malton, North Yorkshire and we can provide onsite business and home support in Norton, Malton and the wider Ryedale area including Pickering, Thorton Dale, Helmsley along with business and home support for the York and Scarborough areas.
tKnowIT offers technical support on a ‘Pay As You Go’ basis, with no binding contracts or fees for support and services you don’t use.
We make sense of your computer problems so you don’t have to
May 16, 2012 in About tKnowIT
tKnowIT Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
tKnowIT Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16/05/2012.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
This information will be collected through our website forms and is not collected using cookies.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
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We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
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We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to tKnowIT Ltd, 23 The Gallops, Norton, MALTON, North Yorkshire, YO17 9JU.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
May 16, 2012 in About tKnowIT
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You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
May 16, 2012 in About tKnowIT
The term ‘tKnowIT Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 13 Yorkersgate, MALTON, North Yorkshire, YO17 7AA. Our company registration number is 04818794 (Registered in England and Wales). The term ‘you’ refers to the user or viewer of our website.
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May 11, 2012 in Uncategorized
Welcome to the tKnowIT website.
You have reached this page as the page you are looking for has either moved or no longer exists.
As the search engines may contain old links we have provided this page. At the moment you can search through our current website design for the information you need (this page forms part of the current website design) or you can visit our old website design – and archived design – by clicking this link.