December 14, 2009 in Support
Often your first contact with tKnowIT will be by phone.
If you have a problem that can be resolved most efficiently over the phone then we can offer to talk you through the steps to resolve the problem over the phone. This can often be a more convenient and faster than an onsite visit.
Phone support is charged in 30 minute units.
Phone support can be followed up by email, onsite or remote support