5 terrifying password stats

Are poor password practices putting your business at risk?

Our brand new guide tells you the shocking passwords statistics you need to know about, right now.

Read it here

5 ways OneNote will help you have a more organised life

To get more done in your business, you and your team need to be highly organised, and have systems to leverage information.

There’s a perfect tool for this – and you probably already have it.

OneNote from Microsoft is part of the powerful and popular Office 365 suite.

We’re big fans here at tKnowIT, local IT support and data security experts. And we’ve put together a got a brand new educational video on OneNote. So you can see the top five features your business will benefit from.

Click on the image below to watch the video now. you can also view a range of other videos in out Make Sense video section.

5 ways OneNote will help you have a more organised life
the 2020 problem

Do you use Windows 7? Office 2010? Exchange 2010?

Millennium Bug, GDPR and now the 2020 Problem.

A number of Microsoft titles are going ‘end of life’ in 2020. Previously many people didn’t care about these things until the computer needed replacing and then buying the new version of Office, Windows, etc but, for businesses, GDPR now has to be considered and using unsupported software is frowned upon.

If you’re on an earlier version of window 7 and it’s the 32 bit edition you may need to spend longer making sure any programs you run are 64 bit compatible.

Office and Exchange can be replaced by Office 365 cloud version in most cases without too many problems


We’ve written a guide for you to download please check out our Make Sense of IT section on the website .


The end for Windows XP

On 8th April 2014 Microsoft will end support for both Windows XP and Office 2003. Anyone running their business network with Windows Server 2003 servers should be already planning for end of support for this in 2015.

Windows XPWindows XP has been around for a long time and has been so popular that many users have stuck with it rather than moving to newer operating systems, probably because it was much more reliable than Windows 95, 98, Me (who remembers that one) and 2000 but also better received than its successor, MS Vista. Designed with internet and email access built-in, Windows XP connected with ease to printers, cameras and other peripherals and brought in new security measures for PCs.

If for no other reason, security should be why you replace your machine before April 2014. You will be familiar with the weekly updates your machine receives from Microsoft and many of these updates are to resolve security ‘holes’ found in the operating system. If you are running some internet security software this is unlikely to offer protection for Windows XP from April 2014 or shortly afterwards. This makes online banking and purchasing a very unsafe thing to be doing on a Windows XP machine.

Since the very unpopular MS Vista, and after listening to customers, Microsoft’s Windows 7 software worked with a much wider range of hardware, peripherals and software. Now Windows 7 has been superseded by Windows 8, designed to be easy to use on touch screens. This has not always gone down well with laptop and desktop users who have found it ‘long-winded’ to shut-down and some are annoyed by the ’tiles’.

Over the years Microsoft have released service packs to Windows operating systems which are typically a collection of bug and security fixes. Microsoft has recently released Windows 8.1 which could be taken as the first service pack for Windows 8 and reintroduced the Start button to make it easier to showdown desktops and laptops. Windows 8 also introduces and integrates more ‘cloud’ services.

So if you’re a Windows XP user where should you go next?

Jump ship from Microsoft-based PCs to Apple-based Macs.

Typically at the high-end of the price range of computers but users typically complain less about problems. You can also still get a version of MS Office for Macs if you need to create documents, spreadsheets and prefer MS Outlook as the email client.

Move to a Linux machine.

More difficult to source and more typically built by someone who is familiar with PCs and operating systems. They can work out to be fast and cheap.

Move to a Chrome machine.

Typically you will store everything in the cloud and rely upon a decent internet connection at all times.

Purchase a new Windows 8 PC.

Most computers in the high-street stores and online stores are still Windows based machines. Many of your programs can be reinstalled but also your data (documents, photographs, etc.) will be easy to transfer.


What if you’re an Office 2003 user?

You can upgrade to MS Office 2013 or one of the new MS Office subscription options.
Alternatively consider the free LibreOffice/OpenOffice Suites if you’re not bothered about Outlook for email and don’t need all the MS Office features but still need to edit Word/ Excel documents.

If you are a business user then feel free to try out one of the Microsoft Office365 options on a free 30 day trial or call tKnowIT to assist you.

Linux: Revitalise your old computer for free

Not everyone can afford the latest Microsoft Windows 7 PC or Apple Mac and not everyone needs the speed they give to everything. Many people want something that can surf the web, let them email people and do ‘a few other things every now and again’ – all faster and with less crashing/freezing than their current system.

For a number of years there has been an alternative to Windows and Mac OS called Linux. There are a number of providers for this but the one I have used most often is Ubuntu. It’s free and has become easier to install, use and maintain.

Tux – The Linux Penguin

By default, it uses Mozilla Firefox as its Internet browser which will be familiar to people who use this on their PCs in preference to Internet Explorer. Evolution is an easy to use email and calendar program or you can use MozillaThunderbird instead and LibreOffice, also available for windows, offers the word-processing and spread-sheeting experience.

My test machine is a 5 year old Lenovo running a CoreDuo 1.8Ghz dual processor and 2GB RAM. With Internet Security and all the rubbish I had installed and uninstalled on this Windows XP machine it took over 5 minutes to start-up although it ‘wasn’t too bad’ once it was ready.

The same machine has been transformed by Linux. Less than a minute to start and fast response times when browsing, etc. I have no internet security installed to be fair and, although ubuntu is more secure, there are still benefits to having some added protection.

Ubuntu can be downloaded from www.ubuntu.comand burnt to a CD. You can then run it from the CD to decide if you like it – be aware that it will be slower running from the CD rather than the PC disk – then you can install it instead of, or alongside, your current windows system if there’s room on the disk. It will even copy your documents and photos across if you choose.

As always, make sure you have backed up everything important before you start.

Tablets: A long-term test

As with most new things, tablets have become the shiny must-have technology but are they practical for day-to-day use and can you replace your aging laptop or PC with one? Could you use one whilst out of the office instead of dragging around that cumbersome laptop? Could you use one at home or in the office instead of a PC or laptop?

For the last few months I have been working with an ASUS Transformer 101 (android) with optional keyboard/battery pack and an Acer Iconia W500 windows 7 tablet in addition to setting up other Android models and iPads for home and business users and also asking for their feedback and impressions.

For the hard-core gamer then, as with laptops, they are not going to replace the big tin box and even bigger monitor(s) you currently have.

They have proved popular with home users who want to check their emails quickly, browse and even buy from the internet. With near instant on then they are better than waiting for the PC to fire up. Free and low priced Apps mean that other tasks have also been made easier.

For businesses, like with their smartphones, users can check their central calendars, address book and emails quickly. It is even possible to work on office documents, intranets, SAGE, etc from Win7, android and iPad platforms – without spending a fortune.

Having used both the windows 7 tablet and android tablets I would say that, at the moment, the android is a better buy. Windows 8, out later this year, may change things but unless you must run software that only runs on a windows platform then it will be cheaper with an Android device.

Both the iPad and Android touchscreen keyboards are easier to use than the windows version but I couldn’t use one all day if I had a report to write. The ASUS with the optional keyboard is slightly quicker to use but still slightly cramped like a NetBook.

So, good for short spells but not a replacement for the main laptop yet.

We are calling to tell you that your computer is infected

Have you had this call?

A growing number of people are receiving calls from companies claiming that they can tell your computer is infected and that, for a fee, they will fix it for you. Sometimes they will claim to be your Internet Provider, Microsoft or BT amongst others and will even give you UK based phone numbers.

I now get one or two calls a week from the public telling me they have had the call and asking ‘Is it true?’

It’s a scam and one of the new ways that people are trying to extort money from you.

They will often try to convince you by asking you to click some options on your machine that will typically display your event logs – which can look like the end of the world is nigh – if you have never seen them before. They will then ask for your credit card details and ask you to visit a website or send you an email with a link in it. Clicking this WILL give them remote access to your machine and likely lead to infections been installed – not removed.

What do they gain from all this? They get £60-£100 from you, access to your machine to attack other machines from, to scan your disk for personal information (identity theft) and, remember, they have your card details so ring the card company ASAP.

What should you do? I recommend you say thank you but you don’t believe them and put the phone down. Then run your own virus scanning software. It is possible that your machine is infected and is reporting back to them using something like the other annoying scam that is ‘Fake AntiVirus’.

If you don’t have any antivirus or you are still not sure then get your machine professionally scanned by a company such as tKnowIT or any of the other local IT companies you already use or can find in The Handy Mag.

Start taking the Tablets

Tablet computers, like SmartPhones, have been around for years but in both areas they were typically expensive and not simple or intuitive to use. Thanks to Apple we now have the iPhone and iPad which just about anyone can pick up and use within a few minutes.

This has led to a range of products trying to compete in this rapidly expanding market sector.

Apple controls both the hardware and software with their iOS based iPhone and iPad devices. They are easy to use and rarely need to be rebooted. The Apps market for both devices is mature and vast. One of the downsides to an iPad is that it does not support ‘flash’ video or websites. Ok for a phone but not on a device many will be looking to use as their main surfing device.

Acer Iconia W500 TabletMicrosoft Windows Phone 7 (WP7) running on SmartPhones from the likes of Samsung, HTC and LG has also proved to be stable and responsive. The Apps market for the WP7 is growing quickly and based on the same model as the Apple Apps store where programs are typically free or relatively low cost and install quickly. (See my separate review of WP7)
Likewise Windows 7 for PCs, laptops, netbooks and tablets is less prone to crash or freeze, compared with Windows XP or Vista, and is typically much more responsive. The Acer Iconia W500 is a good windows 7 based tablet choice.

HP launched their Windows based Slate, which I am not even sure launched into the UK, before releasing their WebOS based TouchPad and announcing that they were reviewing their position in computer market. So TouchPad users may find their device gets no updates, support or Apps. Many reviewers also suggested it was a bit sluggish.

RIM, who makes the Blackberry range, controls both the hardware & software with their Blackberry phones and PlayBook tablet. The tablet gets mixed reviews, has an Apps store but currently is only available with a 7″ screen.

ASUS TF101 TransformerThe majority of other tablets run Android by Google. As they can’t use Apple iOS and Microsoft license Windows 7 and Phone 7 for a fee then using Android can reduce the overall price of the tablet – as it’s free. Android 3 was designed for tablets whilst previous versions were designed, developed and flourished on smaller screened SmartPhones.
Tablet makers can tweak Android and add their own features and Apps to it. This may help to explain why reviews of Android Tablets suggest that performance and stability can vary from brand to brand when, on paper, the specifications of the hardware are the same. The Apps store for Android is mature thanks to its growth on SmartPhones over the last few years.
My shortlist of Android tablets would be the ASUS TF101 Transformer (optional keyboard/ extended battery), Samsung GalaxyTab (if they get the injunctions lifted) and the Lenovo ThinkPad Tablet (with optional digitiser pen)

The Tablet market is likely to expand and evolve. Microsoft Windows 8, due for release in 2012, is heavily influenced by ‘touch’. Some vendors are offering interesting features such as Stylus, fingerprint swipe, keyboard attachments. They are an excellent alternative to a NetBook for web browsing and checking emails but it may be another year or so before we can throw away the laptops and desktop PCs.

Windows Phone 7 Review

Samsung Omnia WP7For several years the Apple iPhone has dominated and redefined what a SmartPhone should look like and how it should do things. Microsoft was one of the first with a SmartPhone but it never grabbed the attention that the iPhone did. This is probably because the iPhone was designed for the iPod generation of domestic users and in time it became useful for ‘business’ functions.

With the Windows Phone 7 (WP7), Microsoft appear to have gone back to the drawing-board and looked at how they can capture the social networking generation but incorporate the easy to access ideas that the iPhone brought us.

Unlike the iPhone, the WP7 based phones are made by several manufacturers including Samsung, LG and HTC. This means a few more options although Microsoft insists that all WP7 devices must have a 5 MegaPixel camera, 3 standard buttons at the bottom of the screen and a standard resolution screen along with a few other requirements.

The phone I have been using for the last couple of months is the Samsung Omnia 7 which replaces an aging iPhone 3G. The phone is slightly wider and about ½” taller but after using it for a while the iPhone screen looks too small and the Samsung is much faster at starting apps, moving through pages, etc – but then it does have a faster processor than the iPhone 3G – the iPhone 4 may be a similar speed.

Everything is easy to setup and use. The design of front page of the WP7 means that you can quickly see missed calls, waiting text messages, email and social networking apps like facebook and twitter.

Many of the features that made the iPhone appealing were actually downloaded apps. Obviously these can’t be transferred across but thankfully many of the apps authors have developed apps for the WP7 too.

Anyone wanting to link the WP7 to a corporate MS exchange system will be pleased to know that this is simple so all your emails, contacts and appointments are safely held on the company server. It also comes with Word, Excel and OneNote so you can read and edit MS Office files too. It can also open files directly from sharepoint servers although I haven’t spent enough time trying to make that work.

Like the iPhone it doesn’t currently support Flash video and like the original iPhone it doesn’t do copy and paste yet. An update is planned for jan/feb this year which promises copy and paste and, apparently, speed improvements to various apps start times.

The screen on the Samsung Omnia 7 is large, very clear and bright. Video is smooth and audio is clear. The camera takes excellent photos and impressive 720P HD quality video clips.

First impressions : Good first attempt at WP7. As with the iPhone I expect it to improve as the features get added through firmware updates in the next few months and beyond. Hopefully it will also allow custom ringtones and several volume controls and possibly features to allow access to office networks like the older Windows Mobiles did.

iPhone – what iPhone?