tKnowIT Limited provides computer support and other IT support, IT Consultancy and IT Services to businesses and start-ups.
Based in Norton, Malton, North Yorkshire we provide onsite and remote support in the Ryedale area along with the York and Scarborough areas. With remote support we can also provide cost effective support further afield and have some UK clients with offices abroad or staff who travel the globe.
tKnowIT Limited offers onsite support when required and remote support in the form of email, phone and remote desktop connection along with monitoring services for your servers, desktops, laptops, netbooks, tablets, phones, printers, routers, switches, NAS boxes, etc.
Ryedale refers to the local area Ryedale District and includes towns and villages such as Helmsley, Hovingham, Malton, Norton, Pickering, Pocklington, Rillington, Sheriff Hutton
Often your first contact with tKnowIT will be by phone.
If you have a problem that can be resolved most efficiently over the phone then we can offer to talk you through the steps to resolve the problem over the phone. This can often be a more convenient, faster and cost-effective than an onsite visit and means you can carry on with your busy day sooner.
Phone support can be followed up by email, remote connection or an onsite visit.
Onsite IT Support
tKnowIT offers onsite technical support.
Some problems can not be fixed by phone, email or other remote support services. Some problems will need tKnowIT to visit your premises to resolve problems or to install new equipment such as printers, laptops, server, desktop PCs, network switches, routers, etc.
As with all IT Support we will arrange a time that is convenient and that minimises the impact on other daily operations.
tKnowIT is able to resolve many problems using a remote support system.
So long as your computer can connect to the internet then this option may offer the most effective follow-up support solution after an initial phone call. If an internet connection can not be acquired then the next steps would require an onsite support visit.
tKnowIT offers IT support through e-mail support. This is generally used for low priority requests or issues. It is also used to follow up on earlier phone calls